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Rafael
LTL Freight Specialist with 5+ years in logistics and customer service
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Competencies
Oversaw LTL freight services, including carrier negotiation, routing, and process optimization, ensuring efficient shipments.
Resolved customer issues, maintained communication, and improved satisfaction through proactive support and tailored solutions.
Coordinated shipments, utilized TMS tools, and optimized routes to ensure efficiency and on-time deliveries.
Negotiated with carriers and vendors, securing advantageous contracts to support logistics operations.
Identified operational bottlenecks and contributed to process improvements in logistics workflows.
Education
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Summary
Dedicated logistics professional with extensive experience managing LTL freight operations, vendor negotiations, and enhancing customer satisfaction. Skilled in route optimization, process standardization, and cross-team collaboration to ensure efficient and reliable shipping services.
Key Achievements
- Managed customer relationships and negotiated contracts, securing competitive rates for LTL freight services.
- Optimized shipping processes through standardized routing and carrier selection, enhancing operational efficiency.
- Collaborated across teams to support logistics operations and maintain industry compliance, ensuring timely deliveries and customer satisfaction.
Experience
LTL FREIGHT SPECIALIST
Managed customer relationships for LTL freight services, understanding their shipping needs and providing tailored solutions., Secured competitive rates and service options by soliciting quotes from various LTL carriers and negotiating contracts., Optimized LTL shipping processes by implementing...
LEAD SUPPORT STAFF MEMBER
Resolved customer complaints efficiently, emphasizing a commitment to maintaining high satisfaction levels and achieving positive outcomes., Collaborated with team members to reduce customer complaints by 15% and increase overall satisfaction by 10% through process improvements and teamwork.,...