Demonstrated experience with Outbound Calls.
Demonstrated experience with Client Information Handling.
Demonstrated experience with Customer Support.
Demonstrated experience with CRM Systems.
Oclinicals Nicaragua
Helped schedule new patients and follow-up appointments for a busy gastro clinic, making sure everything was well-coordinated and ran on time without overlaps., Acted as the main point of contact between patients and the medical team, keeping communication clear, respectful, and professional at all times., Worked with confidential patient information and always followed HIPAA rules closely, paying close attention to detail and handling everything with care., Took care of a high number of incoming calls, messages, and daily admin tasks, helping the clinic stay organized and run smoothly even on busy days., Used internal systems to update patient records, track interactions, and support the flow of work between different departments—helping things move faster and more efficiently.
Concentrix BPO
Helped healthcare members understand their benefits, check on claims, and book appointments, always trying to make things clear and easy for them.
Inspiro Relia BPO
Handled a high number of customer calls and messages for StubHub, helping both buyers and sellers with time-sensitive ticket sales and questions., Solved issues related to ticket delivery, payments, and order problems, always staying professional and working fast to get things sorted., Gave friendly and efficient customer support through phone and online chat, regularly hitting goals for speed, accuracy, and customer satisfaction., Knew the platform rules and steps inside and out, so I could guide users and make sure they had a smooth experience., Stayed calm under pressure and handled multiple tasks at once, using strong communication and problem-solving skills in a busy call center setting.
Bachelor of Laws (LL.B.)
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Demonstrated experience with Calendar Management.
Foundever BPO
Helped Starbucks customers with all kinds of questions and complaints, always aiming to make their experience better and more positive., Walked users through tech issues with the Starbucks Rewards program and mobile app, solving problems quickly and clearly., Used strong problem-solving and conflict resolution skills to handle tough situations in a calm, respectful, and professional way., Met performance goals consistently, even during busy shifts, by staying focused, adaptable, and clear in communication., Worked with different teams to keep service smooth and make sure customers got the help they needed.
