Experienced customer service representative with a background in telecommunications, technical support, and customer retention. Skilled in troubleshooting, client communication, and service management.
Demonstrated ability to address customer needs, resolve issues, and retain clients across telecommunication and service industries.
Supported digital applications and troubleshooting for customers, improving their user experience.
Effectively communicated with customers to understand their needs and provide appropriate solutions.
Provided solutions in real-time for customer inquiries, including billing, troubleshooting, and service inquiries.
Focus: Time Warner Cable
Take calls for customers that wanted to cancel one of the services, and give a better price to keep in the company.
Teleperformance
Take payments; add more credit for their phones, and troubleshooting.
Concentrix
Technical support for digital applications, like Directv Now.
Atento
Customers called because they wanted to place an order.
Ubiquity Global Service
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Managed multiple customer interactions across various platforms efficiently.
Make reservations for medical appointments.
