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Senior Control Room Operator
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Competencies
Effective planning and execution of projects to improve operational outcomes and team coordination.
Leading security and administrative teams to achieve high performance and operational excellence.
Extensive experience in security management, asset protection, and control room operations.
Providing exceptional client support and managing front-office communications efficiently.
Proficient in various office and security management software tools to streamline operations.
Education
Languages
Summary
Dedicated security specialist and operations administrator with over 20 years of experience in protection services, client relations, and team management. Proven ability to optimize processes and safeguard assets.
Key Achievements
- Managed and optimized complete control room operations at ITHUBA PROTECTION SERVICES, ensuring seamless security management.
- Led asset protection initiatives as a Close Protection Officer, safeguarding high-value clients and assets.
- Streamlined front-office procedures and improved administrative workflows at Cellular Citi Group, enhancing operational efficiency.
- Developed strong client relationships and achieved sales targets as a Telesales Agent at Nashua Mobile.
Experience
SENIOR CONTROL ROOM OPERATOR
RUNNING OF COMPLETE OPERATIONS
CLOSE PROTECTION OFFICER
Asset protection
TELESALES AGENT
SALES AGENT SELLING AND MARKETING CELLULAR SERVICES
Administration
Manage daily front-office operations including reception, visitor management and telephone communications.. Oversee opening and closing procedures for the office.. Coordinate driver schedules and daily delivery routes.. Manage and monitor a fleet of 10 vehicles including fuel usage, servicing, inspections, carwash scheduling and vehicle tracking.. Supervise and allocate duties to cleaning staff to ensure workplace cleanliness and hygiene.. Coordinate and manage duties and scheduling of security personnel.. Ensure staff compliance with Head Office operational procedures and company policies.. Organise and coordinate meetings, training sessions and meeting room bookings.. Manage office automation and equipment across the group (Head Office and 10+ retail stores) including printers, copiers, toners and usage monitoring.. Oversee document management including filing, storage and shredding of sensitive documents.. Coordinate retail store maintenance and service providers including repairs, pest control and facility upkeep.. Administer and oversee 20 tenants across 6 properties.. Handle leasing administration and tenant communication.. Manage rental collections and coordinate maintenance, repairs and cleaning services.