Ralph - Data Analyst with 4 years of experience in finance and healthcare

Applied statistical techniques and tools to interpret complex datasets and inform business strategies.

Utilized SQL for data extraction, transformation, and database management in various projects.

Created complex spreadsheets and macros to automate reporting and data analysis tasks.

Developed dashboards and visual reports to communicate data insights effectively.

Handled 60–100 inbound and outbound calls daily, providing product information, troubleshooting, and resolving customer concerns., Converted service inquiries into sales, achieving an average 20% increase in monthly revenue., Participated in customer retention projects, reducing churn by 15% through proactive follow-up and issue resolution., Used CRM software to track leads, document interactions, and manage appointments efficiently., Collaborated with team members and supervisors to improve call scripts and enhance conversion strategies.

Assisted customers with technical setup, connectivity, and troubleshooting issues via phone, chat, and email., Managed retention calls for dissatisfied customers, successfully retaining over 80% of accounts handled., Documented all technical issues and escalations to ensure timely follow-up and resolution., Trained new hires on call handling procedures and customer service protocols.

Conducted outbound calls to schedule appointments for field representatives and product demos., Maintained a daily call quota of 100+ contacts, consistently meeting or exceeding booking goals., Supported marketing campaigns through lead generation and customer outreach.