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Ramses
Customer Service & Team Leadership with 10+ years of experience
Video resume
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Competencies
Managed and coached teams of up to 25 agents across different roles, ensuring performance objectives.
Delivered assistance to app partners and resolved user issues, maintaining high service standards.
Engaged potential customers and promoted financial services, demonstrating sales skills.
Supervised data entry staff and participated in data management tasks to ensure quality and efficiency.
Negotiated with providers and communicate effectively with teams and clients, supporting operational needs.
Education
Languages
Summary
Experienced professional with over 10 years in customer service, team management, and sales, proficient in English and Spanish.
Key Achievements
- Led a team of up to 25 agents, ensuring goal achievement and quality standards
- Supervised data entry team, participating directly in processes to improve accuracy
- Provided technical and operational support to app partners and customers
Experience
Team Lead
Team lead of team from 18 to 25 people depending on the season, Ensure the team reaches goal and meet metrics, Make sure quality requirements were being met by agents, Continuously monitor agents and help them with any and all questions they had, Provide constant coaching and development to agents...
Sales Rep
Establish contact with potential customers and get them interested in our financial services quickly
Bilingual sales agent WAHA
Inbound sales agent in one of the most demanding and challenging campaigns, Experience in sales of different types of products, additional services, escalated sales, transfer to other departments, follow-up cases and payment management
Expert 1(Customer Service)
Provide assistance to the app partners during their sign-up process, Provide solutions to any and all issues that the user may find
Data entry team leader
Supervise the data entry team labor, Participate in the data entry process
Intern as Corporate Purchase assistant
Assist in the department labors, Contact providers and negotiate costs, Oversee the logistic process
BellBoy/Concierge
Assist the guests with their luggage, Provide information and help them with any need
Marketing Packages distribution
Distribute information packages to the specified prospects, Give a small speech promoting the stores and products of our clients