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Ramon
Customer Service & Dispatch Professional with Diverse Technical Skills
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Competencies
Processed and managed email-based requests for work orders in a locksmith company.
Assigned work orders to technicians based on their skills and workload for efficient dispatch.
Reviewed and confirmed correctness of work orders to ensure proper execution nationwide.
Engaged prospective clients through cold calls, presenting company services and benefits.
Interacted with clients to address questions and concerns regarding work orders and services.
Education
Languages
Summary
Experienced in managing work orders, dispatching technicians nationwide, and engaging clients to ensure smooth operations and customer satisfaction.
Key Achievements
- Promoted from CSR to Dispatcher/Tech Support at MR. REKEY LOCKSMITH CO.
- Handled nationwide work order routing and verification processes
- Transitioned from Opener to Closer in sales calls at SYMBIO, demonstrating role flexibility
Experience
CSR/DISPATCHER/TECH SUPPORT
Started as a CSR creating Emails Requests into work orders, Responsible for routing my assigned city, Promoted to Dispatcher/Tech Support, Responsible for confirming every city (Nation Wide) was routed correctly, Check every work order so that it was processed correctly
OPENER/CLOSER-COLD CALLER
Started off as an 'Opener', introducing the purpose of the call, Transferred to the 'Closers', Promoted to a 'Closer', handing off the details and benefits of the call