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Hospitality Supervisor with 10+ years of experience in hotels and resorts
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Competencies
Led and mentored staff to maintain high service and safety standards in various hospitality settings
Ensured guest satisfaction through training staff and overseeing cleanliness and service quality
Managed supplies and equipment to ensure availability and operational efficiency in hospitality environments
Implemented and maintained safety protocols in kitchens, stewarding, and banquet operations
Education
Summary
Experienced in supervising hotel and resort operations with a focus on safety, cleanliness, and staff development.
Key Achievements
- Supervised stewarding staff to uphold high standards of cleanliness and safety at The Global Ambassador Hotel
- Developed and implemented new menu items, boosting revenue and guest satisfaction at The Scottsdale Plaza Resorts
- Enforced hygiene and safety standards across banquet operations, maintaining compliance with health regulations
Experience
Steward Supervisor
Ensure compliance with health and safety regulations in the workplace, Implement and maintain high standards of cleanliness and hygiene in all areas of the hotel, including the kitchen, dining areas, and guest rooms, to ensure a pleasant and safe environment for all guests and staff., Oversee the training and development of stewarding staff to ensure high quality service standards are maintained, Manage inventory of cleaning supplies and equipment to ensure availability and efficiency in the stewarding department
Kitchen Supervisor
Identify and resolve any potential food safety or quality issues in the kitchen, Develop and implement new menu items and special promotions to increase revenue and customer satisfaction., Conduct regular inspections of kitchen equipment and report any maintenance or repair needs to management, Ensure compliance with health and safety regulations in the kitchen, Train and mentor new kitchen staff to ensure they are properly trained on food preparation techniques, safety protocols, and customer service standards.
Banquet Steward Supervisor
Implement and enforce hygiene and safety standards to ensure a clean and safe environment for banquet operations., Enforce sanitation and safety procedures to ensure compliance with health department regulations., Train and mentor banquet stewards on proper hygiene and safety practices to maintain a clean and safe environment for banquet operations, Monitor inventory levels of banquet supplies and coordinate with procurement team to ensure timely replenishment