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Data Analyst with 5 years of expertise in finance and healthcare
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Competencies
Applied statistical techniques and tools to interpret complex datasets relevant to finance and healthcare sectors.
Created interactive dashboards and visual reports to facilitate decision-making processes.
Designed and managed database queries for data extraction and manipulation.
Managed multiple data projects, coordinating timelines and stakeholder communication.
Education
Summary
Versatile data analyst experienced in driving insights for finance and healthcare organizations.
Key Achievements
- Led data collection and analysis projects that improved reporting processes
- Developed dashboards and reports for senior management using Tableau and Power BI
- Collaborated with cross-functional teams to identify data-driven solutions
Experience
Scheduler
Scheduled medical appointments (ultrasound, mammograms, DEXA) via RadNet system, Verified patient information and insurance data accurately, Delivered compassionate customer service and ensured efficient patient flow
Customer Service & Technical Support
Handled both inbound and outbound calls for Verizon clients in the U.S., Provided troubleshooting support, handled billing, and promoted service upgrades, Worked with proprietary Verizon CRM system in a fast-paced environment
Retail Sales Representative
Sold cigars, rum, mamajuana, and souvenirs to international guests at high-end resorts, Achieved monthly sales targets, including peak season goals of $10,000+, Built lasting customer relationships and responded to product inquiries