This is my profileContact via CazVidRaul
Sales and Training Specialist with 8+ years of diverse experience
Contact
Competencies
Applied sales strategies across campaigns, trained team members, and managed customer relationships.
Supervised and mentored teams of up to 22 agents, providing feedback and performance coaching.
Designed and delivered training sessions for new hires and ongoing employee development.
Managed debt collection efforts, exceeding monthly goals and coaching team members.
Engaged potential clients through cold calls for home improvement projects, securing appointments.
Education
Languages
Summary
Experienced sales and training professional with a strong track record of top-tier performance, team leadership, and employee development across sales, collections, and customer service roles.
Key Achievements
- Consistently ranked in the top 10 and as number one agent at Convergys
- Promoted to team leader overseeing 22 agents and training new hires
- Developed training programs as senior trainer for Dish Direct Sales
Experience
Sales Associate
Started as a sales associate for Vonage Campaign, consistently ranked in the top 10 and number one agent of my team., Promoted to Sales Trainer, responsible for training new hires, ensuring they acquire the necessary knowledge and skills to succeed., Promoted to Team Leader, provided feedback to agents, identified areas for improvement, and supervised a team of 22 agents.
Account Sales Associate
Account sales Associate for HPE and Cisco Campaigns, focusing on outbound dialing and project identification., Trained new employees and acted as a liaison between clients and management.
Collector / Account Representative
Worked as a collector for Aqua Finance INC, focusing on achieving and exceeding monthly goals., Conducted coaching sessions and one-on-one meetings with team members to help them reach their goals.
Learning Specialist
Hired as an external learning specialist, became the senior trainer for Dish Direct Sales, responsible for training new employees and conducting uptraining sessions.
Appointment Setter
Cold calling homeowners for home improvement projects, aiming for same-day or next-week appointments for project managers.