Raul - Reputation Manager with 8+ years in corporate communication and compliance

Heredia, Heredia Province, Costa Ricaen

Raised company reputation from Grade F to C+ in 4 months while managing public perception.

Enhanced client retention by 12% through improved communication and service responsiveness.

Published on CazVid

Summary

Dedicated professional with a proven track record in reputation management, compliance supervision, and process optimization across financial and corporate sectors.

Key Achievements

Reduced reporting preparation time by 40% at Western Union through process streamlining.

Skills

Reputation ManagementAvanzado

Developed and executed reputation improvement strategies, managing public perception and online reviews.

Compliance SupervisionIntermedio

Supported compliance environments by managing agent profiles and conducting client research at Western Union.

Data Analysis & ReportingIntermedio

Utilized tools like Tableau for data analysis to support strategic decisions and operational improvements.

Team Leadership & CoordinationAvanzado

Led cross-functional teams to implement process improvements and strategic initiatives.

Client Relations & Communication

Experience

Reputation Manager

Digital Forensics Corp

09/2024 - 01/2025

Work with upper management to overhaul the company’s reputation, creating a plan to get KPIs in specific timelines., Strategic planning, team coordination, and process improvement applied to reach set goals., Raise company reputation from Grade F to C+ on the Better Business Bureau page in the US....

Senior Compliance Supervisor

Western Union

March/2020 - July/2024

Supported Western Union Compliance environment in managing agents' profiles and conducting client research., Created strategy models to evaluate goal opportunities and assist in making informed recommendations to stakeholders., Monitored global market trends and economic developments,...