Dedicated professional with a proven track record in reputation management, compliance supervision, and process optimization across financial and corporate sectors.
Developed and executed reputation improvement strategies, managing public perception and online reviews.
Supported compliance environments by managing agent profiles and conducting client research at Western Union.
Utilized tools like Tableau for data analysis to support strategic decisions and operational improvements.
Led cross-functional teams to implement process improvements and strategic initiatives.
Digital Forensics Corp
Work with upper management to overhaul the company’s reputation, creating a plan to get KPIs in specific timelines., Strategic planning, team coordination, and process improvement applied to reach set goals., Raise company reputation from Grade F to C+ on the Better Business Bureau page in the US....
Western Union
Supported Western Union Compliance environment in managing agents' profiles and conducting client research., Created strategy models to evaluate goal opportunities and assist in making informed recommendations to stakeholders., Monitored global market trends and economic developments,...
Bachelor in Business Administration
Bachelor in Photograpy
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Provided updates and responsive service that increased client satisfaction and retention.