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Reputation Manager with 8+ years in corporate communication and compliance
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Competencies
Developed and executed reputation improvement strategies, managing public perception and online reviews.
Supported compliance environments by managing agent profiles and conducting client research at Western Union.
Utilized tools like Tableau for data analysis to support strategic decisions and operational improvements.
Led cross-functional teams to implement process improvements and strategic initiatives.
Provided updates and responsive service that increased client satisfaction and retention.
Education
Languages
Summary
Dedicated professional with a proven track record in reputation management, compliance supervision, and process optimization across financial and corporate sectors.
Key Achievements
- Raised company reputation from Grade F to C+ in 4 months while managing public perception.
- Enhanced client retention by 12% through improved communication and service responsiveness.
- Reduced reporting preparation time by 40% at Western Union through process streamlining.
Experience
Reputation Manager
Work with upper management to overhaul the company’s reputation, creating a plan to get KPIs in specific timelines., Strategic planning, team coordination, and process improvement applied to reach set goals., Raise company reputation from Grade F to C+ on the Better Business Bureau page in the US....
Senior Compliance Supervisor
Supported Western Union Compliance environment in managing agents' profiles and conducting client research., Created strategy models to evaluate goal opportunities and assist in making informed recommendations to stakeholders., Monitored global market trends and economic developments,...