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Raul
Customer Service / Tech Support Agent with 10 years in BPO
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Competencies
Delivered exceptional service and technical support in multilingual BPO environments.
Monitored and evaluated agent performance, providing feedback and development plans.
Performed consecutive English-Spanish interpretation across various service sectors.
Supervised, coached, and trained customer service and sales teams to meet business goals.
Managed day-to-day operations and sales activities, achieving revenue targets.
Education
Languages
Summary
Experienced bilingual professional with 10 years in customer support, technical troubleshooting, and interpretation, committed to delivering high-quality service.
Key Achievements
- Supervised and managed customer service and technical support teams, improving KPIs and agent skills.
- Conducted quality audits and coaching to maintain high service standards for inbound and outbound calls.
- Provided consecutive Spanish-English interpretation for diverse industries including banking, insurance, and medical.
Experience
Zone Supervisor
Distribution, sales and application in the field of drilling thread compounds.
Environmental Sanitation Supervisor
Waste and solids control management for oil drilling locations.
Quality Control Operator
Responsible for quality observation and control for Kraft industries southeast distribution center.
Sales Manager
Sales Training and supervision of staff for the everyday operations.
Consecutive English-Spanish Interpreter
Customer service interpretation for banking, insurance, medical and telecommunication industries.
Service Manager
Service supervision, staff training, class scheduling, and staff management for day to day operations.
Customer Service/Technical support representative
Customer service/Tech support inbound calls for Brother Printers, troubleshooting and customer service.
Quality Auditor
Quality Auditor for inbound customer service/Tech support for Brother printers, develop agent skills, feedback and coaching, action plans, client calibrations, measurement and maintenance of KPI’s.
Production Supervisor
Supervision, coaching and management of customer service/tech support representatives for Brother Printers. Achieving production goals and meeting revenue expectations by providing support, motivation and coaching for 20 agents, reduction of attrition and regular follow up on reporting and management to meet client goal requirements for quality and production metrics.
Quality Auditor
Quality Auditor for outbound B2B prospective clients calls, digital web business services. Develop agent skills, feedback and coaching, action plans, client calibrations, measurement and maintenance of KPI’s.
Sales and Operations Manager
Day to day operations supervisor, B2C and B2B sales, sales staff training, maintaining commercial goals and KPI’s, revenue and budget management.
Chat Assassin (Sales Support)
Support and Sales representative for coaches and entrepreneurs via chat, hit weekly / monthly sales goals and complete ongoing development and sales training.
Consecutive English-Spanish Interpreter
Customer service interpretation for banking, insurance, medical and telecommunications industries.