1999 - 2001
Zone Supervisor
Geopetroven, C.A
Distribution, sales and application in the field of drilling thread compounds.
2001 - 2004
Environmental Sanitation Supervisor
Consolef,C.A
Waste and solids control management for oil drilling locations.
2004 - 2005
Quality Control Operator
Kelly Services
Responsible for quality observation and control for Kraft industries southeast distribution center.
2005 - 2006
Sales Manager
Royal Prestige
Sales Training and supervision of staff for the everyday operations.
2006 - 2008
Consecutive English-Spanish Interpreter
Language Line Services
Customer service interpretation for banking, insurance, medical and telecommunication industries.
2010 - 2016
Service Manager
Wall Street English
Service supervision, staff training, class scheduling, and staff management for day to day operations.
Aug 2016 - Nov 2016
Customer Service/Technical support representative
Call Center Pros
Customer service/Tech support inbound calls for Brother Printers, troubleshooting and customer service.
Nov 2016 - Feb 2018
Quality Auditor
Call Center Pros
Quality Auditor for inbound customer service/Tech support for Brother printers, develop agent skills, feedback and coaching, action plans, client calibrations, measurement and maintenance of KPI’s.
Feb 2018 - Jul 2019
Production Supervisor
Call Center Pros
Supervision, coaching and management of customer service/tech support representatives for Brother Printers. Achieving production goals and meeting revenue expectations by providing support, motivation and coaching for 20 agents, reduction of attrition and regular follow up on reporting and management to meet client goal requirements for quality and production metrics.
Aug 2019 - Jan 2020
Quality Auditor
Call Center Pros
Quality Auditor for outbound B2B prospective clients calls, digital web business services. Develop agent skills, feedback and coaching, action plans, client calibrations, measurement and maintenance of KPI’s.
May 2020 - Aug 2022
Sales and Operations Manager
Wall Street English
Day to day operations supervisor, B2C and B2B sales, sales staff training, maintaining commercial goals and KPI’s, revenue and budget management.
Sept 2022 - April 2023
Chat Assassin (Sales Support)
Made Omni, Inc.
Support and Sales representative for coaches and entrepreneurs via chat, hit weekly / monthly sales goals and complete ongoing development and sales training.
May 2023 - Current
Consecutive English-Spanish Interpreter
Lionbridge Technologies, LLC.
Customer service interpretation for banking, insurance, medical and telecommunications industries.
