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IT Manager & Project Lead at Code Exitos
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Competencies
Expertise in leading projects from conception to delivery, ensuring timely and within-budget execution.
Proficient in managing cloud resources and deployments to support scalable software solutions.
Skilled in coordinating cross-functional teams and fostering collaboration to achieve project goals.
Experienced in negotiating payment arrangements and improving collections while maintaining compliance.
Education
Languages
Summary
Dynamic IT professional with over 4 years managing AI projects and cloud infrastructure, complemented by experience in client negotiations and team leadership.
Key Achievements
- Led the end-to-end development of the Cerebro AI platform, ensuring alignment with business needs and timely delivery.
- Managed cloud infrastructure and project timelines, improving operational efficiency and project outcomes.
- Optimized team coordination and requirements definition, resulting in a robust AI solution tailored to client needs.
- Enhanced collection rates through effective negotiation and compliance with FDCPA guidelines.
Experience
IT Manager & Project Lead
Led end-to-end delivery of the Cerebro AI platform — defining requirements, coordinating developers, managing timelines, and ensuring the solution solved real business needs.. Manage and oversee cloud infrastructure on Microsoft Azure, including deployments, configurations, and monitoring of web applications.. Implemented Azure AD authentication and JWT-based security controls across enterprise applications.. Coordinate cross-functional teams by translating business requirements into technical solutions, acting as the bridge between stakeholders and developers.. Track project milestones, manage priorities, and ensure on-time delivery across multiple concurrent initiatives.. Document processes, systems, and project outcomes to maintain organizational knowledge and continuity.
Debt Collector Representative
Managed 250–340 daily outbound/inbound calls on accounts 1–90 days past due.. Negotiated payment arrangements with debtors, improving collection rates while maintaining compliance with FDCPA guidelines.. Generated statistical reports using Microsoft Excel to track performance and team productivity.. Supervised and trained staff on compliance standards and call quality.