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Operations Supervisor with team management and data analysis expertise
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Competencies
Applied data analysis skills to create reports identifying operational opportunities at Allied Global BPO.
Supervised and managed a team of analysts, coordinating tasks and ensuring deliverables aligned with client needs.
Developed and analyzed reports critical to executive decision-making and process improvement.
Identified systemic opportunities to improve operational efficiency based on report findings.
Proficient in English (Intermediate Advanced), Excel, Asana, and Power BI to support data and communication tasks.
Education
Languages
Summary
Experienced BPO professional skilled in data analysis, report generation, and team supervision. Adept at identifying systemic opportunities and supporting operational excellence.
Key Achievements
- Led a team of data analysts, managing the creation of impactful reports to identify and mitigate operational opportunities.
- Responsible for preparing and analyzing reports providing critical information on process adherence and systemic opportunities to executive leadership.
- Managed operational workflows and ensured accurate performance tracking within a BPO environment.
Experience
Representante Servicio al Cliente
Analista Control de Calidad
Responsable de elaborar y analizar informes que proporcionaron a la dirección ejecutiva información crítica sobre la adhesión a los procesos y las oportunidades sistémicas.
Supervisor de Operaciones
Encabecé y gestioné un equipo de analistas de datos, dirigiendo la creación de informes de alto impacto para identificar y mitigar Oportunidades de Agente, Proceso y Sistema en operaciones clave del cliente.