Experienced contact center professional skilled in customer support, financial reconciliation, and real-time language interpretation.
Provided bilingual customer support, resolving inquiries and maintaining communication.
Fluent in Spanish, French, English, and Haitian Creole, facilitating effective communication.
Reviewed and reconciled financial records, handled accounts payable/receivable, and bank reconciliations.
Proficient with Microsoft Office Suite, supporting data entry, report proofreading, and documentation.
Alorica
Assisted in the development of internal procedures and processes related to Credit Team operation., Managed inbound and outbound calls to customers requests or inquiries., Reviewed analyzed and reconciled financial records to ensure accuracy., Provided support for daily credit activities such as...
Teleperformance
Facilitated communication between non-English speaking patients and healthcare providers., Interpreted verbal conversations between individuals with limited English proficiency., Maintained confidentiality regarding all interpreted information while adhering to professional standards of ethics.,...
Certified Computer
Communication English
High School Certification
Facilitated communication between non-English speakers and healthcare providers or clients in real-time.