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Raynold
Customer Service & Interpreter with 3+ years in contact centers
Video resume
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Competencies
Provided bilingual customer support, resolving inquiries and maintaining communication.
Fluent in Spanish, French, English, and Haitian Creole, facilitating effective communication.
Reviewed and reconciled financial records, handled accounts payable/receivable, and bank reconciliations.
Proficient with Microsoft Office Suite, supporting data entry, report proofreading, and documentation.
Facilitated communication between non-English speakers and healthcare providers or clients in real-time.
Education
Languages
Summary
Experienced contact center professional skilled in customer support, financial reconciliation, and real-time language interpretation.
Key Achievements
- Developed internal procedures and processes for Credit Team operations at Alorica
- Managed inbound/outbound calls and handled financial record reconciliation
- Provided real-time language interpretation for healthcare and customer service interactions
Experience
Bilingual Care Customer Service Representative
Assisted in the development of internal procedures and processes related to Credit Team operation., Managed inbound and outbound calls to customers requests or inquiries., Reviewed analyzed and reconciled financial records to ensure accuracy., Provided support for daily credit activities such as...
Interpreter
Facilitated communication between non-English speaking patients and healthcare providers., Interpreted verbal conversations between individuals with limited English proficiency., Maintained confidentiality regarding all interpreted information while adhering to professional standards of ethics.,...