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Keyshell Budier's avatar
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Keyshell Budier

Rivas, Rivas Department, Nicaragua

Customer Service professional with diverse support experience

  • Provided customer support and assistance at Sam's Club, enhancing member experiences
  • Ensured platform security and maintained customer relationships at OneLink as a support specialist
  • Advised Medicare beneficiaries on coverage options and enrollment processes at Concentrix
Customer Support
Advanced
Handled customer inquiries and resolved issues across multiple roles, ensuring satisfaction.
Communication
Expert
Articulated product information, support solutions, and coverage options clearly and effectively.
Problem Resolution
Advanced
Troubleshot and resolved customer concerns in retail, platform support, and insurance contexts.
Organization
Intermediate
Managed multiple responsibilities including inquiries, documentation, and follow-up tasks.
Critical Thinking
Intermediate
Analyzed client issues to determine effective resolutions and support strategies.

Languages

English
Spanish
See Full Skillset on CazVid
Sep 2020 - Nov 2021
Customer Service Associate
Sam’s Club
Providing excellent customer service and support to members and potential members by assisting with membership inquiries, product and service information, and problem resolution.
Dec 2021 - Dec 2022
Cash App Support Specialist
OneLink
Ensuring customer satisfaction by addressing concerns and resolving issues., Maintaining customer relationships, ensuring compliance, and securing the platform for a seamless user experience.
Jan 2023 - Jan 2024
Medicare Insurance Agent
Concentrix
Assisting Medicare beneficiaries with understanding their coverage options, navigating the enrollment process, and resolving any issues or concerns.
View Complete Work History
🎓
Moravian High School
High School Graduate
Completed 2018
See Education & Certifications
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2101 E Broadway Rd Ste 1
Tempe, AZ 85282, USA

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