Regina - Customer Service & Interpretation Specialist with 5+ years in Call Centers

San Salvador, San Salvador Department, El Salvadoren

Handled sensitive medical calls at INTERACTIVE CONTACT CENTER, providing accurate Spanish interpretation for healthcare providers and patients.

Managed inbound and outbound calls across multiple roles, resolving diverse customer issues and ensuring high satisfaction levels.

Contact via CazVid

Published on CazVid

Summary

Experienced call center professional skilled in customer engagement, conflict resolution, and medical interpretation. Adept at managing sensitive situations and building trust with diverse client bases in fast-paced environments. Strong communication, technical skills, and a commitment to...

Key Achievements

Consistently maintained professionalism and calm in high-pressure situations, supporting effective communication between clients and service providers.

Skills

Customer ServiceExpert

Provided personalized assistance, resolved complaints, and maintained trust with clients across multiple call center roles.

bilingual InterpretationAdvanced

Performed Spanish/English interpretation for medical calls, ensuring clear communication between patients and healthcare professionals.

Communication SkillsExpert

Handled a variety of high-stress calls, maintaining professionalism, humor, and empathy to de-escalate situations and facilitate solutions.

Technical ProficiencyIntermediate

Operated switchboards, headsets, and IT equipment efficiently, ensuring smooth call handling and technical troubleshooting when necessary.

Experience

English/Spanish Interpreter

INTERACTIVE CONTACT CENTER

JULY 28, 2025 - JANUARY 3, 2026

Receive calls from doctors that needed Spanish interpretation for patients., Stay in neutral position since we can ́t intervene even though the patients ask us to., Maintain calm in multiple scenarios including Miscarriage, cancer notifications, angry/upset patients., Receive calls from patients...

Call Center Agent

THE OFFICE GURUS

JULY 26, 2021 - To date

Interview clients during telephone calls to obtain information useful in providing effective solutions., Handle customers’ orders and other transactions., Manage inbound calls to ensure effective and timely resolution of customer issues., Assist customers in resolving issues with purchased products...

Call Center Agent

TELUS

MARCH 22, 2021 - JULY 16, 2021

Explain the rental and paperwork process., Upsell insurance and mileage packages., Answer customer questions and concerns., Assist customers who have an issue or emergency with their rental vehicle., Update the rental car inventory when a customer rents or returns a car., Go the extra mile to build...