Customer service professional with over a year of experience in US call centers, specialized in Medicare and dispatching campaigns. Holds a degree in software engineering and eager to leverage communication and support skills in a customer-centric role.
Provided customer support and answered inquiries in a call center setting, handling diverse customer needs.
Effectively communicated with customers from the US, understanding their needs and explaining solutions clearly.
Participated in campaigns like Final Expense Medicare and truck dispatching, gaining exposure to specific industry processes.
Educational background in software engineering, providing a technical foundation useful in software-related roles.