Dedicated professional with over 5 years in customer service, team supervision, and medical interpretation. Skilled in multilingual communication and improving client satisfaction across travel, hospitality, and healthcare industries.
Extensive experience managing customer interactions for travel, hospitality, and health insurance sectors.
Led and supervised customer support teams, improving team productivity and service quality.
Fluent in English and Spanish, ensuring seamless communication in diverse professional environments.
Provided accurate medical interpretation, bridging language gaps in healthcare communication.
Teleperformance Peru
Customer service for Get Your Guide, a company selling tourist activities.
Teleperformance Peru
Supervision of customer service agents for Get Your Guide.
Teleperformance Peru
Customer service for Priceline, a hotel, car rental and flight purchasing company.
Teleperformance Peru
Supervision of customer service agents for Priceline.
Concentrix Peru
Bachelor's Degree
Bachelor's Degree
Well, these last 40 years, I've been working in a lot of positions related to customers' relations, from a supervisor to a customer service representative, and also as a medical interpreter. So my whole experience is related on how to manage a customer, how to de-escalate situations where the customer could be really angry, and how to guide that customer and let them know that I'm here to help them, and we are both here against the problem.
Hi, my name is Renato. I'm 22 years old and currently living in Lima, Peru. Well, about my job experience, I've been working these last four years in a lot of positions related to customers relations, from supervisor to customer service representative, and my last job was as a medical interpreter. I consider myself someone really adaptable and someone that likes to work as a team with my whole teammates. Thank you.
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