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Renato
Customer Service & Team Leadership Professional with 5+ years in Customer Support and Medical Interpretation
Video resume
Contacto
Competencias
Extensive experience managing customer interactions for travel, hospitality, and health insurance sectors.
Led and supervised customer support teams, improving team productivity and service quality.
Fluent in English and Spanish, ensuring seamless communication in diverse professional environments.
Provided accurate medical interpretation, bridging language gaps in healthcare communication.
Educacion
Idiomas
Resumen
Dedicated professional with over 5 years in customer service, team supervision, and medical interpretation. Skilled in multilingual communication and improving client satisfaction across travel, hospitality, and healthcare industries.
Logros Clave
- Supervised customer service teams for Get Your Guide and Priceline, enhancing team performance and customer satisfaction.
- Led a team at Concentrix Peru for UHC, improving operational efficiency in health insurance support.
- Provided accurate medical interpretation services, ensuring clear communication in healthcare settings.
- Maintained multilingual proficiency in English and Spanish, facilitating effective communication across diverse client needs.
Experiencia
Agent C1 (customer service)
Customer service for Get Your Guide, a company selling tourist activities.
POC (point of contact) / Supervisor
Supervision of customer service agents for Get Your Guide.
Agent C1 (customer service)
Customer service for Priceline, a hotel, car rental and flight purchasing company.
POC (point of contact) – Supervisor
Supervision of customer service agents for Priceline.
Team Leader
Leading a team for UHC, a health insurance company.
Medical Interpreter VRI – OPI
Providing medical interpretation services.
Habilidades
Transcripcion del Video
Transcripcion del Video 1
Well, these last 40 years, I've been working in a lot of positions related to customers' relations, from a supervisor to a customer service representative, and also as a medical interpreter. So my whole experience is related on how to manage a customer, how to de-escalate situations where the customer could be really angry, and how to guide that customer and let them know that I'm here to help them, and we are both here against the problem.
Transcripcion del Video 2
Hi, my name is Renato. I'm 22 years old and currently living in Lima, Peru. Well, about my job experience, I've been working these last four years in a lot of positions related to customers relations, from supervisor to customer service representative, and my last job was as a medical interpreter. I consider myself someone really adaptable and someone that likes to work as a team with my whole teammates. Thank you.