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Rene Winston Gil Tepas's avatar
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Rene Winston Gil Tepas

Sonsonate, Sonsonate Department, El Salvador

Customer Service Representative with 3 years of experience in healthcare

  • Assisted members in understanding insurance coverage, network availability, and claims
  • Provided quality customer service by helping members locate facilities and doctors
  • Supported members with prior authorizations and coverage for prescription drugs
Empathy
Advanced
Utilized empathy to effectively address member concerns and enhance service experience.
Active listening
Advanced
Applied active listening skills to accurately understand and resolve customer inquiries.
Teamwork
Intermediate
Collaborated with team members to ensure consistency and quality in customer support.
Adaptability
Intermediate
Adjusted to various customer needs and handled different situations efficiently.
Following Instructions
Expert
Consistently followed company protocols and procedures to deliver accurate support.

Languages

English
Spanish
See Full Skillset on CazVid
2021 - 2024
Customer service representative
Foundever El Salvador
Provide quality customer service, helping members with finding facilities and doctors, Providing insurance information about coverage, network availability, eligibility, Prior authorizations, coverage for prescription drugs, Helping members understanding claims and charges.
View Complete Work History
🎓
National English Center
Advanced English
Completed 2015
🎓
ITCA -INSAFORP
Repair and Maintenance of Air Conditioning Systems
Completed 2009
🎓
ITCA -INSAFORP
Industrial Electricity
Completed 2011
🎓
ITDEM(Sonsonate)
Health Oriented Bachelor
Completed 2007
See Education & Certifications
✨

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2101 E Broadway Rd Ste 1
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