Experienced customer service representative specializing in healthcare insurance and member support, with strong skills in communication and problem-solving.
Utilized empathy to effectively address member concerns and enhance service experience.
Applied active listening skills to accurately understand and resolve customer inquiries.
Collaborated with team members to ensure consistency and quality in customer support.
Adjusted to various customer needs and handled different situations efficiently.
Foundever El Salvador
Provide quality customer service, helping members with finding facilities and doctors, Providing insurance information about coverage, network availability, eligibility, Prior authorizations, coverage for prescription drugs, Helping members understanding claims and charges.
Advanced English
Repair and Maintenance of Air Conditioning Systems
Industrial Electricity
Health Oriented Bachelor
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Consistently followed company protocols and procedures to deliver accurate support.
