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Rene
Customer service
Contact
Competencies
Utilized empathy to effectively address member concerns and enhance service experience.
Applied active listening skills to accurately understand and resolve customer inquiries.
Collaborated with team members to ensure consistency and quality in customer support.
Adjusted to various customer needs and handled different situations efficiently.
Consistently followed company protocols and procedures to deliver accurate support.
Education
Languages
Summary
Experienced customer service representative specializing in healthcare insurance and member support, with strong skills in communication and problem-solving.
Key Achievements
- Assisted members in understanding insurance coverage, network availability, and claims
- Provided quality customer service by helping members locate facilities and doctors
- Supported members with prior authorizations and coverage for prescription drugs
Experience
Customer service representative
Provide quality customer service, helping members with finding facilities and doctors, Providing insurance information about coverage, network availability, eligibility, Prior authorizations, coverage for prescription drugs, Helping members understanding claims and charges.