Versatile professional with over 4 years in bilingual customer support, healthcare coordination, and backend web development. Proven ability to improve operational efficiency, resolve complex issues, and adapt quickly to new technologies.
Exceptional ability to resolve client issues, ensuring high satisfaction and loyalty.
Skilled in troubleshooting, diagnosing, and resolving technical issues across platforms.
Proficient in backend support, database management, and API development for website enhancement.
Strong communication skills with the ability to manage multiple priorities efficiently.
TELEPERFORMANCE
Provided bilingual technical support, meeting key performance metrics like AHT, CSAT, and FCR.. Trained in AI tools and adapted quickly to fast-paced environments.
WOOMBAT CONSULTING GROUP
Supported backend development tasks for client websites, working with databases and server-side logic.. Assisted in building and maintaining APIs, improving functionality and performance.. Collaborated with the dev team to deliver secure and scalable web solutions.
BELANDRIA ATLANTIC INTERNACIONAL BPO
Supporting patients at a Florida Medical Center by coordinating referrals, scheduling provider appointments, and managing medical record requests to ensure efficient healthcare services.
EVERISE
Customer service representative in the health services department of an insurance company, where I focus on resolving technical issues related to an expense account card from one of the leading insurance companies in the United States, sending catalogs of covered products, and checking eligibility.
Diploma
English Courses
Web Programming Course
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