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Renzo
Customer Service & Translation Specialist with 5+ years in Telecommunications and Financial Services
Video resume
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Competencies
Expert in handling customer inquiries via calls, chats, and video, ensuring positive client experiences.
Skilled in evaluating and improving customer service workflows to enhance efficiency and performance.
Proficient in translating financial documents and assisting clients with money transfer procedures.
Strong verbal and written communication abilities in bilingual contexts, facilitating clear information exchange.
Education
Languages
Summary
Dedicated to delivering exceptional customer support and precise translation services, with over 5 years in telecommunications and financial sectors. Proven ability to analyze processes and enhance client satisfaction.
Key Achievements
- Successfully offered Movistar Play services to diverse Chilean customers, increasing product awareness.
- Analyzed and optimized customer service processes at Teleperformance, improving team performance and client satisfaction.
- Managed and translated financial transaction documents at Remitly, ensuring accurate communication and client support.
Experience
Offer Movistar Play products to the Chilean public, detail information about Movistar services.
Customer service through video calls, chats and voice calls.. Analyze customer service processes by teleoperators and consultants so that they achieve better performance.
Translate transaction documents and assist clients with money transfer processes.. Manage setbacks with money transfers.
Skills
Video Transcript
Video Transcript 1
Hello, my name is Renzo. I'm 26 years old. I'm excited to apply for this position. I think I have the qualifications to do this sort of task. I was reviewing the description of the job, so I would be glad if you accept my request. I have experience with communication. I was working as a, in sort of a back office task, sending emails and...