Dedicated to delivering exceptional customer support and precise translation services, with over 5 years in telecommunications and financial sectors. Proven ability to analyze processes and enhance client satisfaction.
Expert in handling customer inquiries via calls, chats, and video, ensuring positive client experiences.
Skilled in evaluating and improving customer service workflows to enhance efficiency and performance.
Proficient in translating financial documents and assisting clients with money transfer procedures.
Strong verbal and written communication abilities in bilingual contexts, facilitating clear information exchange.
COMDATA (CALL CENTER)
Offer Movistar Play products to the Chilean public, detail information about Movistar services.
TELEPERFORMANCE (ANALYST COSTUMER SERVICE)
Customer service through video calls, chats and voice calls.. Analyze customer service processes by teleoperators and consultants so that they achieve better performance.
REMITLY (BACK OFFICE AND TRANSLATION)
Translate transaction documents and assist clients with money transfer processes.. Manage setbacks with money transfers.
Hello, my name is Renzo. I'm 26 years old. I'm excited to apply for this position. I think I have the qualifications to do this sort of task. I was reviewing the description of the job, so I would be glad if you accept my request. I have experience with communication. I was working as a, in sort of a back office task, sending emails and...
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