Experienced Project Manager specializing in infrastructure projects with over a decade of success leading cross-functional teams and delivering complex initiatives on time and within budget.
Led planning, execution, and closure of infrastructure projects, managing timelines and resources.
Supervised multidisciplinary teams, facilitating collaboration and professional development.
Prepared budgets and monitored expenses to keep projects within financial targets.
Acted as primary liaison with clients, providing project updates and managing expectations.
GOOGLE NEST
Managed inbound and outbound calls to respond to inquiries and resolve concerns., Provided solutions, recommendations and replacements using an empathetic approach demeanor., Informed customers and professionals on eligibility, benefits, claims payment and authorizations., Returned customer calls, responded to inquiries and complaints., Worked directly with order management solving orders issues in the Tier 2 and 3 area., Provided expert service by communicating information to customers and following up on promises.
CHILDREN VILLAGE SCHOOL
Established a teaching environment to enhance individual growth and promote speech-language skills., Monitored students in the classroom, during mealtimes and throughout the school to maintain discipline., Coordinated parent-teacher conferences to review students performance, behavior and other issues., Promoted understanding and appreciation of foreign cultures among students to emphasize the importance of learning new languages., Translated foreign languages into students natural language to help improve comprehension., Proactively participated in meetings and helped create new practices., Consistently met short and long-term targets.
COMCAST
Documented and maintained records of support requests, escalations, and actions taken., Diagnosed technical issues, identifying and implementing corrective solutions., Communicated clearly and effectively with users, asking questions., Listening actively to responses to develop understanding of technical issues., Coordinated with users and management to establish system requirements., Evaluated functionality and performance of software and hardware, recommending improvements and solutions., Guided users step-by-step through installations and technical fixes, via phone call, email, and live chat.
High school diploma
Business, Law and Social Sciences
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RH COMMUNITECH-MEDICARE
Identified customers needs with consultative approach and suggested targeted products to meet needs., Prospected leads and reached out to potential customers to build connections and set up appointments., Presented and sold insurance products and services to new customers., Studied products pricing, and policy features to fully understand offerings and better serve customers., Inspected property to determine its general condition, age and other factors affecting the potential insurance risks.
THE VIRTUAL ASSISTANTS CO-BADASS LOVELIES
Supported front office staff by providing word processing of correspondence and reports., Scheduled meetings and assists in making travel arrangements., Prioritized and managed multiple tasks and competing priorities in servicing requests from senior managers., Developed social media presence for the company by creating LinkedIn and Facebook pages., Managed social media such as Instagram, Facebook, Tik Tok, LinkedIn and also selling the fitness coached programs.
RESULTS CX - HUMANA
Worked in administration, solving issues, receiving calls and updating the company web page., Managing appointments call and students parents to provide reports, and answering calls to provide information., Payment management.
OCLINICALS
Helped members of Humana healthcare insurance to solve their issues, and inquiries., Worked with the members to solve any problem directly with the healthcare insurance and solved claims and payments., Assisted in different areas such as pharmacy, claims, returning back payments and benefits information.
DULU CONSULTING-MEDFLORIDA
Managed Authorizations and referrals for the members according to a daily list provided by the TL daily, with authorizations and referrals., Managed calls with the insurance companies when a peer to peer was needed or when authorizations or referrals were denied.
DULU CONSULTING-MEDFLORIDA
Assist in the collection, organization, and analysis of HEDIS data to ensure accurate reporting for regulatory and quality improvement purposes., Collaborate with data teams to prepare HEDIS measurement reports and submissions., Monitor and track HEDIS-related metrics and quality performance indicators., Ensure HEDIS compliance with federal and state regulations and industry standards., Perform internal audits and validation of HEDIS data to identify discrepancies and ensure accuracy., Prepare for and support external audits, ensuring that all necessary documentation is in place and accurate., Serve as a liaison between various departments (e.g., clinical, IT, and compliance) to ensure HEDIS initiatives are integrated across the organization., Communicate HEDIS progress, timelines, and challenges to internal stakeholders., Collaborate with medical records teams to gather required documentation for HEDIS measures., Participate in quality improvement initiatives to enhance the performance of HEDIS measures., Work with clinical teams to identify opportunities for improving healthcare outcomes and quality measures., Assist in the development of strategies to close care gaps and improve member compliance., Provide training and guidance to staff on HEDIS reporting requirements and processes., Support the development and implementation of training materials related to HEDIS measures and updates., Assist in planning, tracking, and overseeing HEDIS project timelines and deliverables., Coordinate resources and manage multiple projects to ensure timely completion of HEDIS-related tasks., Stay updated on changes to HEDIS measures and guidelines to ensure organizational compliance., Implement process improvements based on feedback from audits, stakeholders, and performance reviews.
