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Hospitality Executive with 10+ years of diverse leadership roles
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Competencies
Ensured positive client interactions and repeat business through personalized service.
Developed relationships with media, clients, and partners to enhance brand reputation.
Conducted sales processes from tour to close, including timeshare and hotel reservations.
Oversaw front desk operations ensuring seamless guest experiences and staff coordination.
Created and executed marketing strategies, including B2B campaigns and collaborations.
Languages
Summary
Experienced leader with a strong background in hospitality management, marketing, and client relations, specializing in brand building and customer retention.
Key Achievements
- Built and managed a hospitality brand with high client retention and recurrent bookings.
- Led marketing campaigns utilizing OTA channels, converting 80% of prospects into in-house clients.
- Established and expanded reservation services, including call center operations and timeshare sales.
Experience
CEO
Built reservation and client relationship from creating a brand reputation making clients become a repeated client each year., Bought all furniture creating unique experience, Managed 23 rooms, from studio units to 2 bedrooms., Did the marketing, managed all the OTA’s converting 80% of prospects to...
Travel certificate director
Created marketing campaigns for B2B strategy alliance bringing 200 family’s a week to the destination., Made certificates for campaign with professional athletes in the NFL, F1, singers and over 2000 charities.
Reservation manager
Started reservation department for new call center offering minivacs, generating upgrades for all inclusive hotels.
Front to back
Timeshare sales rep from the tour to the close of the deal.