Reyna - Retail Store Manager with 5+ years of operational and customer service expertise

Santo Domingo, Nacional, Dominican RepublicRemoteen

Managed complete store operations including sales, inventory, and visual merchandising to meet business goals.

Led customer service initiatives that improved client engagement and sales at Casa de cambio Clara Mancebo.

Published on CazVidOpen to remote

Summary

Dedicated retail professional with over 5 years managing store operations, enhancing customer satisfaction, and driving sales growth. Skilled in team coordination, visual merchandising, and client communication.

Key Achievements

Directed store activities at Naturalizer, overseeing reporting, cash management, and promotional displays.

Skills

Customer ServiceAdvanced

Provided exceptional service, ensuring customer satisfaction and fostering repeat business.

Store Operations ManagementAdvanced

Handled daily store activities including inventory, sales reports, and visual merchandising to achieve sales targets.

Communication SkillsIntermediate

Utilized clear communication to train staff and guide customer interactions effectively.

Financial & Cash HandlingIntermediate

Managed cash flow and petty cash procedures ensuring accuracy and compliance.

Product Knowledge

Experience

Gerente de tienda

Naturalizer

Envío de reportes, manejo de caja chica, dirección y control de la operación total de la tienda, incluyendo la exhibición de productos para alcanzar objetivos de venta y rentabilidad, asegurar el crecimiento del negocio de acuerdo a las políticas y procedimientos de la compañía.

Encargada de tienda

REMIX

Servicio al cliente

Vestir de Hoy

Servicio al cliente

Casa de cambio Clara Mancebo

Encargada de la comunicación y orientación al cliente generando un incremento en las ventas a través de la correcta exhibición, preparación y surtido.