Experienced project manager specializing in large-scale construction projects with a decade of proven leadership and process improvement.
Coordinated and oversaw complex projects, managing timelines, budgets, and resources.
Developed project budgets, monitored expenses, and optimized resource allocation.
Led cross-functional teams, fostering collaboration and maintaining high team performance.
Ensured adherence to safety standards and legal regulations across projects.
Mesh Solutions
Efficiently resolve customer inquiries in a single interaction, ensuring high satisfaction rates., Maintain comprehensive knowledge of company policies to provide accurate information., Securely verify member identities, safeguarding against unauthorized disclosures., Implement retention strategies to address concerns and enhance loyalty., Adhere strictly to compliance standards, maintaining service excellence.
NueTel
Managed support channels for clients including Aosome.com, 360 Orthodontics, and Amazon (seasonal)., Provided multilingual support via phone, chat, and email., Promoted to Supervisor for exemplary performance and leadership., Led a team of 10–15 agents, overseeing training, coaching, and performance evaluations., Monitored key metrics (CSAT, FCR, AHT) and implemented workflow improvements., Ensured compliance with company policies and maintained high-quality customer interactions.
Millennials Virtual Services
Delivered accurate and culturally sensitive healthcare interpretation services in real-time during voice and video calls, facilitating seamless communication between English and Spanish-speaking patients and providers across medical settings., Specialized in consecutive and simultaneous interpretation techniques, ensuring clarity, precision, and empathy in both formal clinical consultations and informal healthcare discussions., Utilized advanced remote communication platforms, including MasterWord Calls and MasterWord LP, to provide high-quality interpretation services tailored to virtual healthcare environments., Maintained strict confidentiality and adhered rigorously to HIPAA regulations, handling sensitive patient information with the utmost professionalism and discretion., Collaborated closely with healthcare professionals and patients to understand specific medical contexts and terminology, tailoring interpretation approaches to ensure clear, compliant, and effective communication.
Military/Military Program Graduate
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