Customer Service & Support Specialist | CazVid

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Ricardo

Monterrey, Nuevo León, México

Customer Service Representative with 3 years in call center operations

  • Gained experience in sales, upselling, tech support, and collections over three years.
  • Handled diverse customer interactions including troubleshooting and retention strategies.
  • Possessed roles in quality analysis, enhancing service standards and performance metrics.
Customer Support
Advanced
Provided technical and general customer support through call center interactions.
Sales & Upselling
Intermediate
Engaged in sales, upselling, and retention processes to increase customer value.
Collections & Retentions
Advanced
Managed collections processes and implemented retention strategies to maintain customer loyalty.
Quality Analysis
Intermediate
Conducted quality assessments to evaluate and improve call center service delivery.
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Customer service rep

Experience with Sales, upsales, tech support, troubleshooting, creating dispatch orders for satellite internet, collections, retentions, and dating site support.

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