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Ricardo
Customer Service Representative with 3 years in call center operations
Video resume
Customer service rep
Experience with Sales, upsales, tech support, troubleshooting, creating dispatch orders for satellite internet, collections, retentions, and dating site support.
Contact
Monterrey, Nuevo León, México
Open to remote
Available on CazVid
Competencies
Customer SupportAdvanced
Provided technical and general customer support through call center interactions.
Sales & UpsellingIntermediate
Engaged in sales, upselling, and retention processes to increase customer value.
Collections & RetentionsAdvanced
Managed collections processes and implemented retention strategies to maintain customer loyalty.
Quality AnalysisIntermediate
Conducted quality assessments to evaluate and improve call center service delivery.
Summary
Experienced call center professional with over three years of supporting customers across sales, technical support, and retention, seeking remote opportunities.
Key Achievements
- Gained experience in sales, upselling, tech support, and collections over three years.
- Handled diverse customer interactions including troubleshooting and retention strategies.
- Possessed roles in quality analysis, enhancing service standards and performance metrics.
Skills
Customer SupportSales & UpsellingCollections & RetentionsQuality Analysis
Published on CazVid - Jul 3, 2025