Ricardo - Technical Support & Customer Service Specialist with 5+ years in Telecom & Retail

Medellín, Antioquia, Colombiaen

Provided technical support for AT&T residential services, handling customer inquiries and troubleshooting issues.

Managed B2B customer service for Stanley Black & Decker, processing orders and coordinating with clients like Home Depot and Lowe's.

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Summary

Experienced in technical support, customer service, sales, and graphic design across telecom and retail sectors. Skilled in handling client inquiries, troubleshooting, order processing, and creating engaging social media graphics. Adept at using MS Office, Google Workspace, Adobe Creative Suite,...

Key Achievements

Designed social media graphics for brands using Adobe Photoshop and Illustrator, enhancing their online presence.

Skills

Customer ServiceAdvanced

Handled inbound and outbound customer interactions, resolving issues efficiently across B2C and B2B sectors.

Technical SupportIntermediate

Provided troubleshooting assistance for residential telecom services and supported service billing inquiries.

Sales TechniquesIntermediate

Guided customers through product options and billing, supporting sales of AT&T services and offerings.

Graphic DesignIntermediate

Created social media content and advertisements for clients, leveraging Adobe Photoshop and Illustrator.

Office & Design Software

Experience

Technical Support Specialist

Sutherland Global Services - Home Solutions

08/2019 - 04/2021

Technical support of residential services for incoming calls from customers of AT&amp;T (U-verse; DirecTV; AT&amp;T Mobile).

Sales Representative

Sutherland Global Services - Home Solutions

09/2017 - 08/2019

Sales Representative for services offered by AT&amp;T such as: (Uverse; DirecTV; AT&amp;T TV; AT&amp;T Mobile). Guidance and support for billing of residential services of AT&amp;T in USA.

Graphic Designer

Marketing &amp; Technology

11/2015 - 01/2018

Job performance in advertising design for social networks such as INSTAGRAM and FACEBOOK. Social media design for companies such as JANNA MOTORS and AF GYM.

Customer Service Representative (B2B)

Stanley Black &amp; Decker

September 17, 2024 - January 5, 2026

Provided business-to-business customer service support to U.S.-based clients, managing commercial and operational processes for major retail and wholesale partners. Handled inbound and outbound calls for U.S. business clients, including Home Depot, Grainger, Lowe’s, Ace Hardware, and Do it Best....