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Customer Support Specialist with 5 years in telecommunications and banking
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Competencies
Handled customer inquiries and support across telecom and banking sectors.
Provided troubleshooting and technical assistance for internet, phone, and banking systems.
Managed sales processes and account activations for postpaid plans and bus tickets.
Coordinated courier activities for contracts and documentation in service onboarding.
Utilized Microsoft Office, graphic tools, and internet resources for daily tasks.
Education
Languages
Summary
Experienced in providing technical and customer service support in the telecommunications and banking industries with a focus on troubleshooting and client assistance.
Key Achievements
- Provided technical support and customer service for Verizon's mobile and 5G platform
- Managed selling, validation, and activation of postpaid plans for Claro Panama
- Supported Canadian banking customers with account inquiries and scheduling
Experience
Provide technical support and customer service to the mobile and 5G home postpaid platform of Verizon by following troubleshooting process in order make sure the customer can get fixed issues related to the signal and also providing assistance with billing inquiries.
Selling of postpaid plans offered by Claro Panama over the phone., Validation and activation process for postpaid plans., Logistic coordination in the courier department in order to send the physical contract to the customer and complete signing process.
Receiving calls from customers located in Canada in order to support about day to day banking for saving and checking accounts, direct schedule appointment with the branches located in Canada and other processes related with the banking system.
Bilingual technical support in regarding internet service and phone service from Xfinity.
Bus ticket selling, assistance, schedules and general information about the routes available in the US, Canada and Mexico with the Greyhound company.