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Ricardo
Customer Service Agent with 3+ years experience in BPO and cruise industry
Video resume
Customer service agent
I have worked in the BPO industry for more than 3 years and I have a wide experience in customer service as well. I worked for American companies in the cruise industry for 4 years in the food and beverage department as a waiter.
Contact
Cali, Valle del Cauca, Colombia
Available on CazVid
Competencies
Customer ServiceAdvanced
Provided direct assistance to customers, ensuring their needs were met efficiently both online and in person.
Hospitality ManagementIntermediate
Handled food and beverage service in a cruise industry setting, managing guest interactions and service delivery.
Remote Work OperationsIntermediate
Adapted to remote customer service roles, maintaining productivity and communication with clients.
Multitasking & CommunicationAdvanced
Managed multiple customer requests efficiently and communicated clearly in high-pressure environments.
Summary
Experienced in delivering excellent customer service in the BPO and cruise industries, with a strong background in hospitality and remote operations.
Key Achievements
- Gained extensive experience in customer service within the BPO industry for over three years, demonstrating adaptability in onsite and remote roles.
- Accumulated over four years working in the cruise industry, primarily in the food and beverage sector as a waiter and bartender.
- Contributed to customer satisfaction and service quality in high-volume hospitality environments.
Skills
Customer ServiceHospitality ManagementRemote Work OperationsMultitasking & Communication
Published on CazVid - Jul 3, 2025