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Marketing Specialist with 5 years in digital campaign management
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Competencies
Proficient in designing and implementing digital campaigns to reach target audiences effectively.
Experienced in developing marketing content tailored for various digital channels.
Supervised junior team members, coordinated workloads, and evaluated performance.
Utilized analytics tools to monitor campaign performance and inform strategic decisions.
Education
Summary
Results-driven marketing specialist with extensive experience in digital campaigns, content creation, and team supervision.
Key Achievements
- Led the development and execution of digital marketing campaigns across multiple platforms.
- Managed a team of junior marketers, overseeing project deliverables and performance.
- Created and optimized marketing content resulting in increased engagement and brand visibility.
Experience
Intern
Bug fixing., Programming in PHP and JavaScript., GitHub.
Intern
Inventory of items., Computer assembly., Operating system installation., Network installation.
Support/Customer Service Engineer
Communicating with clients in technical English., Customer problem resolution., Installing servers and the tool., Error correction process monitoring.
Documentation/Tech writer
Documentation of the new tool features., Update of the tool's documentation web page., Creation of vocabulary cards in Spanish, English, and Japanese for language changes on the tool., Verification of the operation of specific client implementations., Preparation of step-by-step implementation manuals for the tool.
Co-Founder and Operations Manager
Co-founded and managed a store specializing in hobbies, collectibles, and entertainment items., Responsible for business contacts and import processes., Inventory management, customer service, and administrative logistics coordination.
QA/Quality Assurance Engineer
Creating and executing manual tests., Creating and running automated tests in Cypress and Endtest., Testing on mobile devices., Support and testing for specific customer implementation requirements in the tool., Testing assistance for IDP implementation in the tool., Testing assistance for AI implementation in the tool., Testing assistance for the implementation of Process Intelligence in the tool.
Logistics and Operations Manager
Planning and execution of corporate and social events., Coordination of assembly, catering, sound, and lighting teams., Optimization of resources and operational schedules., Supervision of pre-, during-, and post-event logistics.
GOFO Express - OutBound agent
Conducted outbound calls to clients for verification, follow-ups, and updates of package information to ensure accurate redelivery., Coordinated and applied logistics processes for the redelivery of missing or delayed packages, including efficient map-based localization., Accurately recorded and maintained client package information in the corporate CRM system., Utilized persuasive communication and customer service skills to research and update package details for successful redelivery., Ensured strict adherence to quality protocols and service standards established by DTO – CallNovo., Delivered fast problem resolution under pressure during outbound calls with clients.