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Ricardo
Sales And Customer Services Advocate
Video resume
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Competencies
Demonstrated experience with Patient Satisfaction.
Demonstrated experience with HIPAA Compliance.
Demonstrated experience with Communication Skills.
Demonstrated experience with Empathy.
Demonstrated experience with Bilingual Communication.
Education
Languages
Summary
Professional profile
Experience
Sales And Customer Services Advocate
Enhanced patient satisfaction by efficiently addressing and resolving healthcare-related inquiries.. Ensured compliance with HIPAA regulations when handling sensitive patient information, protecting client privacy at all times.. Managed difficult conversations with compassion and professionalism, helping deescalate tense situations while maintaining a focus on finding resolutions.. Developed strong relationships with clients by providing empathetic support and understanding during challenging health situations.
Consumer Sales Solutions
Collaborated with marketing team to develop targeted campaigns for specific consumer segments, leading to increased sales conversions.. Surpassed quarterly quotas consistently by cultivating a deep understanding of consumer behavior patterns and preferences.. Increased sales revenue through effective upselling techniques and building strong client relationships.. Offered each customer top-notch, personal service to boost sales and customer satisfaction.
Customer Service Agent
Helped large volume of customers every day with positive attitude and focus on customer satisfaction.. Responded to customer calls and emails to answer questions about products and services.. Maintained a high level of professionalism when interacting with customers, ensuring positive experiences.. Demonstrated empathy in handling difficult situations, fostering trust and loyalty among customers.. Gained customer trust by providing knowledgeable and accurate information in both English and Spanish.. Developed strong relationships with clients by offering personalized assistance tailored to their individual needs and preferences.
Aquisitions Agent
In charge of getting Deals for the company.. In charge of running comps and finding the closest number that we could offer for the properties compared to other properties in the sam conditions.. Built relationships with the Sellers and found out what their motivation was for Selling.. Built my Pipe line in Salesforce.
Skills
Video Transcript
Dispatcher
Okay, I just want to go ahead and introduce myself. My name is Ricardo Laredo. I have a lot of interest, you know, in working with your company. As a dispatcher, I have a lot of experience. I lived most of my life in the U.S. I grew up in Texas. And my English is, you know, perfect. Native English, you can go ahead and look over my resume and see what experiences I've had. I've worked a lot in customer service. So I'm sure that, you know, I would be a