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Ricardo
Customer Service Representative with 9+ years experience in telecom and retail
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Competencies
Applied communication, problem-solving, and relationship management in various customer-facing roles.
Demonstrated excellent verbal and written communication skills across call center environments.
Managed multiple calls and tasks efficiently in fast-paced settings to maintain high service quality.
Resolved customer complaints and inquiries effectively, maintaining customer satisfaction.
Proficient with office tools and fluent in English and Spanish, facilitating clear communication.
Education
Languages
Summary
Experienced in customer support across telecom and marketing industries, specializing in high-volume call management and client relationship building.
Key Achievements
- Handled high-volume calls averaging 800-1000 per day at Marketing Storm Leads.
- Built strong customer relationships and loyalty at TelePerformance, contributing to repeat business.
- Processed orders, returns, and exchanges efficiently at Cypress TeleCommunications.
Experience
Appointment Setter
Appointment settings using high-quality leads seeking homeowners and setting appointments in the roofing and solar industry., High paced call center environment averaging calls from 800 to 1000 per day.
Customer Service Agent
Handled customer complaints and inquiries in a courteous and efficient manner., Demonstrating excellent communication skills, both verbal and written., Effectively interacting with customers and future members., Developed strong customer relationships and loyalty through effective communication maintaining repeat business.
Customer Service/Sales Agent
Addressed customers courteously using suitable methods and problem-solving skills., Processed orders, returns, and exchanges in an accurate and efficient manner., Assisted customers with product selection by providing detailed information about available products and services.