Ricardo - Customer Service and Sales Professional with 5+ years in Telecom, Finance, and Hospitality

Medellín, Antioquia, Colombiaen

Provided bilingual customer support at SYKES Colombia, enhancing client satisfaction and device setup efficiency.

Managed back-office customer requirements for Stripe, improving response times and issue resolution.

Published on CazVid

Summary

Dedicated professional with over 5 years of experience in customer service, sales, and client support across telecom, finance, and hospitality industries. Adept at enhancing customer satisfaction, driving sales, and managing client relationships.

Key Achievements

Successfully sold loans to small and medium-sized enterprises at Accel Capital, supporting their growth and operational needs.
Led customer engagement at Bourbon St., ensuring a welcoming environment and efficient table management.

Skills

Customer ServiceAdvanced

Expertise in delivering excellent support and guidance to customers across telecom, finance, and hospitality sectors.

Sales & NegotiationIntermediate

Skilled in identifying client needs, promoting solutions, and closing sales to foster business growth.

Communication SkillsAdvanced

Proficient in bilingual communication, effectively engaging with diverse clients and teams.

Technical ProficiencyIntermediate

Competent in Microsoft Office Suite and Apple/iOS software for documentation and client interactions.

Languages

Spanish

Experience

Bilingual Agent / Mentor / Supervisor

SYKES COLOMBIA

Worked whit Verizon wireless company at the costumer service area helping the costumer and also guide them whit their devices to set up their phones and tablets.

Bilingual Agent

Teleperformance

Worked whit Stripe account as a back office agent helping the costumers with their requirements thru email.

Sales Agent

Accel Capital

Worked with Accel Capital selling loans to smalls and mediums company's, help then grow expand and also buy new equipment for further operations if they need.