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Customer Technical Support
Contacto
San José, San José, Costa Rica
Disponible en CazVid
Educación
CCNA
Cisco Networking Academy
Idiomas
SpanishNativo
EnglishAvanzado
Resumen
Customer Technical Support buscando nuevas oportunidades
Experiencia
Customer Service Agent / Nesting Helper / Onsite or Floor Support for Capital One ́s Core and Fraud account.
SYKES( SITEL/FOUNDEVER)
Sep 2015 - Nov 2019
Delivered high-quality customer service for corporate accounts.. Coached agents to improve quality metrics and compliance.
Technical Consulting Engineer IPCC-UCCX (Cisco TAC Account)
SYKES( SITEL/FOUNDEVER)
Dic 2019 - Dic 2025
Delivered technical support for Cisco IPCC - UCCX platforms solutions and enterprise customers.. Managed case documentation, escalations, and SLA compliance.
Publicado en CazVid - 28 ago 2026