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Ricardo
Customer Technical Support
Contact
San José, San José, Costa Rica
Available on CazVid
Education
CCNA
Cisco Networking Academy
Languages
SpanishNativo
EnglishAvanzado
Summary
Customer Technical Support buscando nuevas oportunidades
Experience
Customer Service Agent / Nesting Helper / Onsite or Floor Support for Capital One ́s Core and Fraud account.
SYKES( SITEL/FOUNDEVER)
Sep 2015 - Nov 2019
Delivered high-quality customer service for corporate accounts.. Coached agents to improve quality metrics and compliance.
Technical Consulting Engineer IPCC-UCCX (Cisco TAC Account)
SYKES( SITEL/FOUNDEVER)
Dic 2019 - Dic 2025
Delivered technical support for Cisco IPCC - UCCX platforms solutions and enterprise customers.. Managed case documentation, escalations, and SLA compliance.
Published on CazVid - Aug 28, 2026