Ricardo - Virtual Assistant with 5+ years in administrative support and customer service

Cali, Valle del Cauca Department, Colombiaen

Managed comprehensive administrative tasks, optimizing operational workflows for F&V SERVICES.

Handled complex insurance policy resolutions, including General Liability and Workers' Compensation cases.

Published on CazVid

Summary

Dedicated virtual assistant with over 5 years supporting operations, managing complex insurance cases, and delivering bilingual customer service. Skilled in office tools, communication, and proactive task management to enhance organizational efficiency.

Key Achievements

Proactively organized agendas and streamlined communication, ensuring efficient responses and data management.

Skills

CommunicationExpert

Provided bilingual customer service, facilitating effective communication with diverse clients.

Time Management & PrioritizationAdvanced

Organized agendas and prioritized tasks to ensure timely completion of administrative duties.

Problem SolvingAdvanced

Resolved operational conflicts and technical issues efficiently, maintaining workflow integrity.

Technical SkillsExpert

Proficient in Microsoft Office Suite, Advanced Excel, PowerPoint, Outlook, Teams, and various insurance and delivery platforms.

Attention to Detail

Experience

Virtual Assistant / Back Office

F&amp;V SERVICES

May 2025 - December 2025

Comprehensive management of administrative tasks and remote operational support., Agenda organization and communications management, ensuring efficient response times., Use of office tools for reporting and data control., Technical resolution of policy &#x27;Memos&#x27; and accurate quoting...