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Ricardo Rivero

Barquisimeto, Lara, Venezuela

Customer Service and Operations Specialist with Diverse Industry Experience

  • Managed customer service, sales, and inventory prep at Heladería Mi Gran Barquilla.
  • Led optical services and administrative operations as chief of optical services at Centro Visión Lara.
  • Supervised quality control and customer care at RST Installations, enhancing service standards.
Customer Service
Expert
Handled customer interactions across multiple roles, ensuring high satisfaction.
Team Leadership
Advanced
Led teams in various settings, including optical services and camp activities.
Administrative Operations
Intermediate
Managed payroll, claims, scheduling, and documentation for multiple organizations.
Communication and Interpersonal Skills
Advanced
Utilized bilingual content writing and delicate manners in customer and client interactions.
Technical Skills
Intermediate
Applied basic Python and Microsoft Office tools in professional tasks.

Languages

Spanish
Native
English
Advanced-Native (C1)
French
Intermediate (B1)
See Full Skillset on CazVid
OCT 2017 - JUL 2018
Customer service, inventory prepping, sales manager.
HELADERÍA MI GRAN BARQUILLA
SEP 2018 - MAY 2019
Main assistant, payroll manager, surgical assistant.
INSTITUTO LARENSE DE ESPECIALIDADES OFTALMOLOGICAS
MAY 2019 - SEP 2019
Optometrist, doctor’s assistant, chief of optical services.
CENTRO VISIÓN LARA
SEP 2019 - PRESENT
Senior guide, coordination assistant , leadership, activities preparator.
CAMPAMENTO LA JUGADA
OCT 2022 - MAR 2023
Collections department, claims representative, salesman.
THE MOLD MAN. INC
MAR 2023 - JUN 2023
Evictions manager, property manager, customer service representative assistant.
NC RENTALS 247 LLC
OCT 2022 - JUN 2023
Claim tracker, claims representative, legal assistant.
JD RESTORATIONS
JUN 2023 - SEP 2023
Customer service representative, schedule manager, public adjuster assistant.
FLORIDA SOLUTIONS CARE LLC
JUL 2023 - OCT 2023
Legal assistant, pre-litigation coordinator.
PROPERTY LITIGATION GROUP LLC
MAY 2023 - JUL 2023
Virtual assistant , remote assistant for public adjusters, documentation manager.
M&T ADJUSTERS CORP
AUG 2023 - NOV 2023
Claims representative, customer administrator, collections representative, salesman.
SMART CLAIMS ADMINISTRATOR
JAN 2024 - JUN 2024
Quality control supervisor, customer care, customer service, technical assessment, salesman.
RST INSTALLATIONS
JUN 2024 - JUL 2024
Customer service representative, salesman, appointment setter, virtual assistance.
BELLAGIO REAL ESTATE
View Complete Work History
🎓
U.E Colegio “San Vicente de Paul”
Completed 2012
🎓
U.E Colegio “María de Lourdes Perera”
Completed 2017
🎓
Universidad Nacional Experimental Politécnica “Antonio José de Sucre”
Undergraduate Degree in METALLURGICAL ENGINEERING
Completed PRESENT
🎓
Universidad “José Antonio Paéz” Nucleo Valencia, Venezuela
Undergraduate Degree in MECHANICAL ENGINEERING
Completed PRESENT
🎓
CVI “Centro Venezolano de Ingles” Barquisimeto
Completed 2016
🎓
Alliançe Française Barquisimeto
Completed 2019
🎓
See Education & Certifications
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2101 E Broadway Rd Ste 1
Tempe, AZ 85282, USA

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