Experienced professional with a strong background in customer support, content creation, and digital marketing, focusing on enhancing customer experiences and brand engagement.
Delivered personalized customer support across multiple channels in various roles.
Managed audiovisual production, editing, and storytelling for brand campaigns and social media.
Developed and executed digital campaigns that increased engagement and attendance.
Led project workflows, coordinated shoots, and managed client and stakeholder relationships.
One Step Diagnostic
Orchestrated comprehensive scheduling and coordination for patients, physicians, and legal representatives across diagnostic processes., Delivered personalized follow-up on appointments, medical exams, and authorization tracking., Served as strategic liaison between stakeholders, ensuring seamless...
Grupo Rosanegra
Led audiovisual production for 7 luxury restaurant brands, managing full campaign workflows., Crafted premium visual storytelling that elevated brand perception and market positioning., Coordinated on-location shoots, equipment management, and comprehensive post-production., Designed filing systems...
La Glotonera
Produced strategic audiovisual content that tripled social media engagement within 6 months., Developed campaign strategies that drove attendance and conversions for live events., Managed community engagement with consistent brand voice, increasing follower retention significantly., Built brand...
Film Direction
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Utilized CRM tools and AI-powered bots to optimize customer interactions and support processes.
Marriott Bonvoy
Delivered premium, personalized support to elite members, resolving complex cases with consultative excellence., Consistently exceeded cross-sell targets for vacation packages., Strengthened member-brand relationships as a key strategic liaison, driving superior satisfaction outcomes.
American Express
Specialized management of Gold and Platinum accounts with rapid, personalized resolution., Consistently exceeded KPIs in retention, first-contact resolution, and customer satisfaction., Collaborated with global teams to enhance premium customer service protocols., Designed and implemented retention...
