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Customer Service Specialist with diverse experience in telecom and retail
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Competencies
Provided customer support through service activation, migration, billing inquiries, and equipment management.
Handled sales, order processing, inventory control, and invoicing in retail and editorial environments.
Managed payments, collections, and maintained records for legal, government, and corporate entities.
Supervised stock levels, tracked asset movement, and maintained deposit and store inventories.
Assisted in judicial and administrative processes with various government agencies.
Education
Summary
Experienced in customer service, sales, inventory management, and administrative tasks across telecom, retail, and legal settings.
Key Achievements
- Managed activation and migration of services, including internet and mobile plans, ensuring customer satisfaction.
- Handled sales processes, inventory management, invoicing, and collections across multiple roles.
- Performed administrative duties, including managing judicial and governmental procedures, and financial transactions.
Experience
Servicios de atención al cliente
Activación de plan, ciclo de facturación y forma de pagos de facturas (Débito automático o pagos en ventanillas), Migración de servicios (Wimax internet móvil), Impresiones de facturas, detalles de llamadas y mensajes, Venta, cambio y reposición de equipos (teléfonos celulares/Modem), Asignación/Eliminación de servicios (GPRS, Números Favoritos, Seguro de Equipo, números cortos, Activación de roaming, Bloqueo por robo y extravió)
S.A.C/Ventas/Facturacion
Recepción de Pedidos, Inventario de Salón y depósito, Ventas, Facturación y cobranzas
Encargado/Caja
Control de stock de mercaderías e insumos de Barra y caja, Inventario de depósito y pedidos, Pagos a proveedores, personales y servicios, Apertura y cierre de salón
Gestor/Administrativo
Gestiones Judiciales y administrativa, ante la CSJ, DGRP, DGRA, DINAPI, MP, DINATRAN y otras entidades del estado, Cobranzas, transferencia, pagos