Richard - Help Desk & IT Support Specialist with 7+ years in tech industry

Configured and installed hardware components for desktops and servers.

Installed and managed operating systems, software applications, and network setups.

Resolved hardware, software, and network issues for users in various support roles.

Trained staff on new systems and documented support activities using ConnectWise.

Designing and installing computer hardware configurations, Installing software and networking systems, Troubleshooting network and software issues, Installing high-level software security systems, Training staff on newly installed hardware and software systems, Providing remote support abroad and...

Designing and installing computer hardware configurations, Installing software and networking systems, Networking and servers management, Troubleshooting network and software issues, Installing high-level software security systems, Training staff on newly installed hardware and software systems,...

Resolved software issues efficiently via phone, email, and remote services, Guided users through complex technical challenges, Tailored data manipulations to meet specific customer needs, Assisted with customer onboarding, Installed and configured software, Empowered users through comprehensive...