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Richard
Fraud Prevention Agent with 3 years of experience in banking
Video resume
Fraud Prevention Agent
I worked as a Fraud Prevention Agent for about 3 years at Correos de Costa Rica Company, it was an outsourcing company for Banco Nacional de Costa Rica.nnI was in charge to analyze differents alerts related to purchases that were made with debit and credit cards.nnI had to receive and make some calls to prevent any fraudulent behavior and to replace if was necessary the card of the client.nnI had to write several emails per day to customers and other banking entities.
Contact
San José, San José, Costa Rica
Open to remote
Available on CazVid
Competencies
Fraud DetectionAdvanced
Handled alerts and identified suspicious transactions related to credit and debit cards.
Customer CommunicationAdvanced
Made outbound calls and sent emails to clients and banking partners to address fraud concerns.
Banking OperationsIntermediate
Participated in card replacement and related banking procedures to ensure account security.
Alert AnalysisIntermediate
Reviewed and assessed transaction alerts related to credit/debit card use.
Summary
Experienced Fraud Prevention Agent with 3 years in banking, specializing in transaction analysis, fraud detection, and customer communication.
Key Achievements
- Analyzed and responded to alerts on credit and debit card transactions
- Communicated with customers and banking entities via calls and emails to prevent fraud
- Managed card replacement processes to mitigate fraudulent activities
Skills
Fraud DetectionCustomer CommunicationBanking OperationsAlert Analysis
Published on CazVid - Jul 3, 2025