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Rickelme
Customer Support & Technical Assistance Specialist with Bilingual Skills
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Competencies
Provided technical support and customer service in English and Spanish across platforms.
Communicated effectively with customers in both English and Spanish, facilitating issue resolution.
Assisted customers with technical issues related to gaming and support platforms.
Managed multiple customer inquiries simultaneously while analyzing issues to provide solutions.
Utilized chat support platforms to facilitate customer interactions and issue resolution.
Education
Languages
Summary
Experienced in providing technical and customer support in English and Spanish, with a focus on troubleshooting and communication via chat platforms.
Key Achievements
- Provided bilingual customer support in English and Spanish at Epic Games and PlayStation
- Handled diverse inquiries and troubleshooting requests effectively via chat platforms
- Served as primary contact for customer interactions, demonstrating role progression in customer service
Experience
CS-Tech Support Representative
Provided direct support to customers in both English and Spanish, Addressed a diverse range of inquiries and troubleshooting technical issues, Facilitated communication through chat support platform
CS-Tech Support Representative
Served as the primary contact for customers, Assisted with a variety of inquiries and technical issues in both English and Spanish, Handled customer interactions through chat support channel