Experienced data analyst specializing in retail and finance industries with a proven ability to deliver actionable insights and develop data-driven solutions.
Utilized statistical tools and techniques to interpret complex data sets and support business decisions.
Write and optimize SQL queries for data extraction, manipulation, and reporting from large databases.
Create dashboards and reports using Tableau to communicate insights effectively to stakeholders.
Develop complex spreadsheets, pivot tables, and macros to analyze and present data findings.
From Home
Developed targeted outreach strategies that increased lead generation efficiency and improved conversion rates across campaigns., Leveraged CRM tools to track interactions, ensuring timely follow-ups and optimizing lead nurturing processes for enhanced engagement., Collaborated with marketing teams to refine messaging, resulting in improved alignment between lead generation efforts and overall brand strategy.
From Home
Conducted outbound calls to engage potential clients, generating interest and facilitating initial conversations., Utilized CRM software to track interactions and ensure follow-up on leads, improving workflow efficiency., Developed and maintained comprehensive knowledge of products to effectively address customer inquiries and objections., Collaborated with team members to refine calling strategies, resulting in increased lead conversion rates.
From Home
Developed and maintained customer relationships through effective communication, resulting in increased customer satisfaction and retention., Analyzed sales data to identify trends and opportunities, enhancing the sales strategy and improving conversion rates., Collaborated with cross-functional teams to create targeted marketing campaigns, driving engagement and boosting sales performance.
High School Diploma
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Partner with cross-departmental teams to align on data needs and improve project outcomes.
From Home
Provided exceptional customer service by efficiently addressing client inquiries, enhancing client satisfaction and retention rates., Conducted comprehensive policy reviews to identify coverage gaps, resulting in improved client understanding and policy alignment., Utilized CRM software to track client interactions and ensure timely follow-ups, contributing to increased sales opportunities., Developed personalized insurance solutions tailored to client needs, fostering long-term relationships and trust within the client base.
