Roberto - Customer Service Professional with 5 years in Diverse Roles
Summary
Dedicated customer service professional with extensive experience in diverse roles, skilled in enhancing client satisfaction and operational efficiency.
Video Resume
Key Achievements
- Streamlined inventory control processes at GAIAM INC, reducing waste and improving efficiency.
- Achieved a high level of customer satisfaction through effective communication and problem-solving in various roles.
- Consistently exceeded performance targets in sales and customer service across multiple positions.
Skills
Expert in providing customer support in both English and Spanish, ensuring effective communication.
Skilled in analyzing situations and making informed decisions to resolve customer issues.
Ability to quickly grasp new concepts and adapt to changing environments and technologies.
Strong capability to understand and share the feelings of customers, enhancing service experience.
Proficient in managing inventory processes to ensure accurate stock levels and organization.
Languages
Experience
Appointment Setter
J Blanton Plumbing
Cold/ Warm Calling, Customer service
Dispatch
Pro Connect
Front Desk, Customer Service
CSR Tear 1 and 2
Teletech
Inbound / Outbound calls, Floor Support
Customer Service
Oportun
Debt Collector, Floor Support
Shipping & Receiving
GAIAM INC
Equipment Operator, Inventory Control, Put Away Inventory RF Scanner
Counter Sales
Norwalk Auto Action
Counter Sales, Costumer Service
Education
DOWNEY HIGH SCHOOL
RAYMOND WALTERS COLLEGE
Video Transcript
Remote Dispatcher
Hi, good afternoon. My name is Robert Serrato and I'm a customer service agent by a lingual. I was working for Proconnect and then JBLM plumbing as an appointment setter. And also I was doing dispatch when it was needed. So it's kind of like, you know, rotating sometimes. And that's what I enjoy. I enjoy helping people and doing my job, which I really love doing customer service.
Cold Call Sales agent
My name is Robert and I'm thirty-eight years old. I currently live here in Mexico. I moved here seven years ago. I do love sports and I also like to spend time with my family at my free time. I have two daughters and I have a wife. I just got married. Also the reason why I made this job is because I love you.