Experienced call center professional with over 20 years in customer support, sales, and quality assurance, known for leadership and operational skills.
Extensive experience managing various campaigns across industries such as credit card, telecommunications, and utilities.
Performed as a QA analyst, focusing on maintaining and improving call quality standards.
Led teams with motivation and guidance, achieving operational goals and enhancing team performance.
Applied operational skills to meet business needs and improve departmental productivity.
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Demonstrated strong organizational abilities in managing call center activities and supervision.
