This is my profileContact via CazVidRobinson
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Competencies
Demonstrated experience with Verbal Communication.
Demonstrated experience with Written Communication.
Demonstrated experience with Customer Service Expertise.
Demonstrated experience with Problem-Solving.
Demonstrated experience with CRM Software Proficiency.
Education
Languages
Experience
Call Center Agent
Handled high volumes of inbound and outbound calls in a professional and courteous manner, Resolved customer inquiries and complaints promptly to ensure a high level of satisfaction, Provided clear and accurate information regarding products, services, and company policies, Maintained detailed and up-to-date customer records using CRM systems, Consistently met or exceeded performance targets related to call response times, quality, and customer satisfaction.
Sales Agent
Developed and maintained strong customer relationships., Conducted product presentations and guided customers through purchase decisions., Achieved and exceeded sales targets by promoting upselling and cross-selling., Processed customer orders and ensured timely delivery and satisfaction., Collaborated with marketing teams to boost product visibility through campaigns., Provided after-sales support and resolved customer issues, improving retention.
Customer Service Representative
Assisted customers by phone, resolving inquiries related to billing, services, and accounts., Maintained organized filing of customer records and transactions., Processed invoices, refunds, and account adjustments., Served as liaison between sales and customer service teams to meet client needs.
Operations Manager – Truck Dispatching & Logistics
Oversaw daily operations of a truck dispatching company, ensuring efficient freight coordination, route planning, and driver assignments, Supervised and coached a team of dispatchers and logistics coordinators, enhancing team performance through effective leadership and training, Developed and implemented strategies to improve delivery times, reduce operational costs, and ensure compliance with DOT regulations and safety standards, Maintained strong relationships with clients, brokers, and carriers to support customer satisfaction and long-term contract retention, Utilized dispatching software and GPS tracking tools to monitor fleet movement, analyze logistics data, and resolve real-time routing or scheduling issues, Played a key role in business development by identifying growth opportunities and improving communication across dispatch, drivers, and executive leadership, Supported clients across various industries, adapting dispatching solutions to meet the needs of different sectors