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Roció
Customer Service & Education Professional with versatile experience
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Competencies
Provided support through phone and in-person interactions, resolving issues and assisting customers.
Fluent in English and Spanish, used effectively for teaching and customer interaction.
Experience teaching English to children and professionals, developing lesson plans and curriculum.
Proficient in Microsoft Office suite, applied in administrative and educational tasks.
Processed homeowner claims and followed up to ensure customer needs were met.
Education
Languages
Summary
Experienced in customer support, claims resolution, and teaching English to diverse age groups in bilingual environments.
Key Achievements
- Handled diverse customer inquiries at Rapid Pay Card, resolving balance and transaction issues.
- Managed prescription orders and appointment scheduling at Well Pharmacy, demonstrating organizational skills.
- Taught English to young children and secretaries, developing curriculum tailored to different age groups and professional needs.
Experience
Customer service agent
Customer phone calls related with balance information, Card not working problems, Unknown transactions and more
Orders, Appointments setter and more
Covid 19 vaccines, Online orders, Appointments, Order issues and missing packages
Claims Resolution Agent
Place claims for homeowners, Take care and follow up on customers needs regarding their claims, Help customers to nave their service completed, Assist customer to get the service they deserve
English Teacher for Pre-Kinder
Teach English to kids from 4 to 5 years old
English Teacher for Bilingual Secretaries
Teach English courses to Secretaries as Shorthand, Typing, Spelling, literature and others