This is my profileContact via CazVid
Rocky
Owner
Contact
Competencies
Demonstrated experience with IT Operations Management.
Demonstrated experience with Team Leadership & Technical Mentoring.
Demonstrated experience with Vendor & Supplier Management.
Demonstrated experience with Procurement, Sourcing & Stock Control.
Demonstrated experience with Budget & Cost Management.
Education
Languages
Summary
Owner open to new opportunities
Experience
Owner
Managed ICT Services. Authorised WIRUlink Sales Agent. AI Trainer and Developer. BNI Member
Founder and Developer
A productised AI assistant that monitors a user's communication channels, extracts action items automatically, maintains a live task list, and delivers scheduled briefings and reminders — sold as a subscription service to SME clients. Architected and built the entire system solo as a non-developer, using AI-assisted development and no-code/low-code orchestration — connector integrations (WhatsApp, Outlook/IMAP, Telegram), Make.com webhook routing, and Google Sheets as the task data store.. Designed the intake pipeline that parses inbound email and messages for action items, writes structured task records, and supports one-off, recurring and deadline-based tasks captured conversationally through chat. Built scheduled automation for daily briefings and midday follow-up reminders across time-zone-aware delivery windows. Implemented production reliability engineering: canary health checks that run ahead of every scheduled scan, single-failure alert thresholds, and operational alerting routed to the operator rather than the end customer — so failures are triaged before the customer ever sees them. Designed for multi-tenancy from day one — per-customer configuration and a customer registry — so the platform scales past the founding user without rework
Founder & Developer
Designed, built and launched SolidGraft, a multi-tenant field-service platform (job cards, RFQs, quotes, invoices) for South African trade businesses. Full-stack build on a deliberately low-cost stack: Supabase/PostgreSQL (row-level security, RPC functions, pg_cron, pg_net), Cloudflare Pages + Workers, vanilla JS PWA — running production infrastructure at near-zero fixed cost.. Engineered an offline-first mobile experience — service-worker shell, queued write replay and conflict-safe autosave — so technicians keep working in areas with no signal.. Implemented multi-tenant security and RBAC: per-business data isolation via RLS, granular permissions, technician job-visibility rules; resolved a security-advisor finding and hardened the framework.. Built a complete billing and subscription system: Paystack tokenised card charges, EFT/PayShap reconciliation, usage-based tiered pricing, free trials, pro-rata mid-cycle upgrades, dunning and automated suspension.. Built a VAT-compliant financial engine in integer cents mirroring Postgres arithmetic, driving quotes, pro-formas, tax invoices, credit notes, receipts and payment allocation — plus an in-progress Sage Business Cloud Accounting integration.. Shipped high-value field features: on-phone digital signature capture, serial-number tracking, RMA book-in, photo annotation/markup tool, voice notes, PDF document generation and job-pack export.. Added scheduling, web push notifications, geolocation and an owner dashboard for real-time visibility across jobs and technicians.. Ran production as a team of one: 68+ versioned database migrations, staging→live release runbooks, maintenance-mode cutovers, GitHub Actions CI, and automated daily Postgres + storage backups to Cloudflare R2.. Set up and maintained the transactional email stack (Brevo SMTP, SPF/DKIM/DMARC alignment) and an automated signup-failure monitor with alerting.. Owned the product side end to end: market scoping, feature specification, pricing strategy, roadmap, legal terms, marketing collateral, customer onboarding and support.. Used agentic AI development workflows (Claude Code / MCP tooling) as a force multiplier to deliver at a pace normally requiring a small team.
Technical Manager
Managed and Supported the Technical department. This consisted of Core Networks, Field Teams, Support Helpdesk, Stock and Procurement, and Pre-Technical Sales.. Grew with WIRUlink from strength to strength and assisted in appointing the correct employees in the correct departments to improve Service Delivery and manage the fast paced growth experienced.. Directly manage Customer Service escalations, ensuring compliance with company standards and making final decisions on procedural adherence.. Provide Pre-Technical Sales support and training to Sales Teams, improving technical understanding and closing efficiency.. Appointed as the 16.2 to ensure WIRUlink becomes compliant in terms of the OHS act. Attended training with Labournet representing WIRUlink.. Supported Directors with new projects, audits and High Site expansions where required.. Provided regular training to improve the companies technology and strengthening the Technical and Sales teams knowledge on the suit of products and the technologies supporting this.. Reference: Riaan Maree (CTO) [contact hidden]
Channel Portfolio Head
Implemented and enhanced Channel Partner options and agreements, establishing three structured partnership tiers for resellers.. Led the design and rollout of the Layer 2 Wireless Network and RUSH Network brand, enabling ISPs to offer white-labelled connectivity solutions with their own IP transit.. Provide ongoing strategic oversight and support to Channel Account Executives managing day-to-day partner relationships.. Continue to guide the growth and innovation of WIRUlink’s Channel Division at a high level.. Reference: Riaan Maree (CTO) [contact hidden]
Regional Manager
Promoted to oversee operations and growth in the Free State and Northern Cape regions, managing a technical team responsible for maintaining WIRUlink’s wireless infrastructure and supporting both new and existing customers.. Directly manage Customer Service escalations, ensuring compliance with company standards and making final decisions on procedural adherence.. Provide Pre-Technical Sales support and training to Sales Teams, improving technical understanding and closing efficiency.. Served as Project Lead for the Bloem Showgrounds Wireless Network, the largest sale in WIRUlink’s history, resolving security, access control, and WiFi challenges through a comprehensive network redesign.. Oversaw planning, sourcing, testing, and successful handover of the Bloem Showgrounds network ahead of deadline, ensuring full operational readiness before the 2025 Bloem Show event.. Reference: Riaan Maree (CTO) [contact hidden]
Operations Manager
Assisted with Pre-technical Sales for all consumer and commercials projects. Solar PV and system design. I used Opensolar and Helioscope mainly.. Installation of electrical loggers and retrieval thereof.. Maintained Stock in our Gauteng Head Office and ensured everything was labelled and delivered according to the invoice.. Attended new product launches and relationships with Herholdts, Lumax, Get-off-grid and Valsa.. Provided client training on the system after installation has been completed.. Experience on Deye, Sunsynk, BlueNova, Victron, Sungrow, FreedomWon and ATESS systems. This ranges from basic troubleshooting to configuration and updating of firmware.. Reference: Riaan Maree (Technical Director) [contact hidden]